Returns & Exchanges

Returns & Exchanges

Returns & Refunds

Return Policy

Unfortunately, due to the low-cost nature of our products, we are unable to offer refunds but will gladly exchange an order. Ikavi reserves the right to refuse any returns at any time. *At this time, our return policy has been updated to allow customers to cancel all unshipped orders at any time for a full refund.  If you wish to cancel or exchange an item or have any questions, please contact customer service HERE.

I need my refund redirected to a different account.

So sorry for the issue! Unfortunately, we are only able to issue a refund to the original point of purchase for the order. Please reach out to your bank for more information on how to reroute the funds to the correct account.

USPS marked my package as undeliverable. What now?

Oh no! If your package is determined to be undeliverable by USPS, it will be returned to our HQ. Once we physically receive your package and confirm that it was undeliverable, we will issue a full refund for your order. You will be notified when this happens. Unfortunately, we are unable to reship orders that are returned to us.

Can I return my gift for a different item?

We’re so sorry to hear that you are unhappy with your products! Unfortunately, due to the low-cost nature of our products we have a no return. We can only return the item foe an equal exchange.  We apologize for any inconvenience this may cause!